MSP Portal Overview
The MSP portal sits above your clients' individual orgs. You manage everything from one place — your clients each operate in their own isolated environment underneath.
What's different about the MSP view
When you log in as an MSP admin, you land on your partner dashboard — not the direct org admin view your clients see. From here you can:
- See all your clients in a single list with their current human risk scores
- Drill into any client's admin panel directly — no separate login
- View your portfolio-level billing and revenue summary
- See the alert feed — clients with overdue training, zero opens on campaigns, or at-risk users flagged automatically
Navigation
- Clients — your full client list. Click any client to enter their admin panel.
- Billing — your wholesale cost, per-client RRP, and revenue breakdown.
- Reports — cross-client compliance exports and portfolio-level risk trend.
- Alerts — clients that need attention flagged automatically.
Entering a client's admin panel
From the client list, click a client name. You switch into that client's full admin view — the same view their own admin would see if they had one. You can do anything there: manage staff, run the training wizard, launch campaigns, pull reports.
To return to your MSP view, click Back to MSP Portal in the top bar.
Client isolation
Each client is a fully isolated organisation. Their staff, training data, phishing results, and reports are never visible to other clients. You can see all of them — your clients cannot see each other.
The alert feed
Chinron monitors your portfolio automatically and surfaces issues you'd otherwise miss:
- Clients with training overdue beyond a threshold
- Phishing campaigns showing zero opens (deliverability not configured)
- Clients whose risk scores have moved significantly up or down
- Users with consistently high risk signals across your portfolio
These are the things that would generate a support request or an awkward client conversation if left unattended. The feed lets you get ahead of them.