Sims going to spam?
Seeing zero opens on your simulation? Nine times out of ten, the emails got filtered before they reached anyone — not a platform issue.
Why this happens
Phishing simulations are built to look like real attacks. Your email security is doing exactly what it should — intercepting them. Until you tell your mail system that Chinron's domains and IP are trusted senders, every simulation goes straight to spam or gets blocked silently.
The result: your campaign shows sent, but open rates are zero. It's not the platform — the emails never reached inboxes.
The fix — two minutes per provider
Find your email system below and follow the guide. You're adding Chinron's two sending domains and sending IP to your safe-sender list:
Find the exact values in your Chinron account under Settings → Deliverability. Always use the values listed there — they may be updated as sending infrastructure changes.
Microsoft 365
Advanced Delivery — Phishing simulation tab
View guide →
Zoho Mail
Mail Administration → Anti-Spam → Allowlist
View guide →
Google Workspace
Gmail → Spam, Phishing and Malware → Email allowlist
View guide →
After you've set it up
Run a fresh test campaign to yourself. If it lands in your inbox, you're good to launch to the team. Allow the propagation time for your provider before testing:
- Microsoft 365 — up to 30 minutes
- Google Workspace — up to 1 hour
- Zoho Mail — near-immediate